AERONAUTIQUE .MA : Portail Marocain de l'aéronautique et du Spatial
Recevez la newsletter AEROHEBDO

Bombardier expand Support in the U.S

Par / Press release, le 27 Octobre 2012

Bombardier expand Support in the U.S
Bombardier Aerospace today announced two significant additions to its customer services network for business aircraft operators in the United States. Over the next two months, Bombardier will deploy dedicated Mobile Response Parties (MRP) to seven regions. Each MRP will be staffed by a crew of two, an avionics and a maintenance technician, and equipped with a customized truck carrying tooling to perform scheduled and unscheduled maintenance at an operator’s location.

Bombardier is also celebrating the inauguration of three Regional Support Offices (RSO)—all colocated with wholly owned business aircraft service centres in Tucson, Arizona, Hartford, Connecticut and Fort Lauderdale, Florida. The three new offices join a worldwide network of RSOs that has now more than tripled in the last two years.

“We continue to grow the number of Bombardier Customer Services team members based at facilities closer to operators’ home bases, all in an effort to build local roots,” said Éric Martel, President, Bombardier Customer Services & Specialized and Amphibious Aircraft. “Our offices and Mobile Response Party teams will bring new support capabilities to the U.S. and will add even more flexibility to our existing network. The teams are dedicated to ensuring each operator enjoys the highest reliability
and efficiency from their Bombardier aircraft.”

The new RSOs and MRPs will be connected with Bombardier’s North America-based network of 24/7 Customer Response Centres, in Montréal and Wichita, and the company’s eight wholly owned business and commercial aircraft service centres in the U.S.—as well as the company’s deployed Customer Liaison Pilots, Customer Support Account Managers and Field Service Representatives.